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Frequently Asked Questions
- Why should I shop duty free?
- What makes Online Tobacco a leader in online Duty Free sales?
- Are the duty free items you sell genuine or cheaper version knock-offs?
- Why buy cigarettes and spirits here when I can do so at a local convenience store?
- Your prices on tobacco and alcohol products are really low. How do you do this?
- Can I purchase as much or as little as I'd like, or do you have min and max limits?
- Do I pay the cost of cigarette and tobacco deliveries?
- Are you allowed to legally sell alcohol or tobacco online?
- What is so great about the e-cigarette?
- How can e-cigarettes be a healthy alternative?
- Can I really smoke an e-cigarette anywhere, anytime?
- How do e-cigarettes function?
- What are the benefits in smoking an e-cigarette over a regular cigarette?
- What does the health industry say about nicotine-free e-cigarettes?
- How long does an e-cigarette battery last?
- How frequently must I refill the cartridges?
- Is shipping perfumes and cosmetics merchandise by international mail legal?
- How long will it take for me to get my order in the mail?
- How will I receive my order?
- How much do shipment and delivery cost?
- When I receive my order, should I expect to be charged a duty tax?
- I ordered several items, but have only received one. Where are the rest?
- Why have you not replied to the email I sent you through the "Contact Us" form I filled out on your site?
- How can I pay?
- How do I track my order status?
- Are charge backs okay?
Why should I shop duty free?
If you appreciate quality, and you like getting the best deal for your money, then buying duty free is for you. Duty free shopping allows you to buy your favorite premium brand names at the same tax free prices usually only found in international duty free zones at locations such as marine ports and airports.
What makes Online Tobacco a leader in online Duty Free sales?
With years of experience and numerous connections within the industry which allow us to buy in bulk, we are able to offer amazing duty free prices topped by even greater savings. You shop from the comfort of your own home, and all items are delivered to your doorstep, with shipment of cigarettes and tobacco being absolutely FREE! Our representatives are available to assist 24/7 and we offer a 100% satisfaction guarantee.
Are the duty free items you sell genuine or cheaper version knock-offs?
We sell only the real thing from the original manufacturers.
Why buy cigarettes and spirits here when I can do so at a local convenience store?
Buy from us if you're into getting more bang for your buck. Our prices are the lowest around, and our selection of genuine, premium tobacco and alcohol is continually growing.
Your prices on tobacco and alcohol products are really low. How do you do this?
Since we carry only tax-free items, we are able to offer you instant savings every time you buy! Add to this the fact that we buy our items in bulk, and you can see how we are able to offer our goods at much less than you would pay retail.
Can I purchase as much or as little as I'd like, or do you have min and max limits?
You can purchase any amount that you'd like; there are no minimum or maximum limitations. It is wise, however, to note the customs taxes in your country.
Do I pay the cost of cigarette and tobacco deliveries?
No, we deliver all tobacco, cigarette and cigar items for FREE.
Are you allowed to legally sell alcohol or tobacco online?
Yes, it is entirely legal. There are however, size and weight regulations which must be met when shipping packages; and there are laws concerning the legal age to purchase alcohol. This legal age varies according to state. We adhere to all laws.
What is so great about the e-cigarette?
In today's increasingly health-conscious world, it is becoming harder and harder for smokers to be able to enjoy a cigarette. The e-cigarette allows smokers to light up, anywhere they want, anytime they please. An after dinner smoke in a restaurant? Go ahead. Craving a cigarette on a plane? Smoke away. Furthermore, there is no smoke, no smell, and no dangerous carcinogens. An e-cigarette is a one time investment (as opposed to repeated purchases of cigarette packs).
How can e-cigarettes be a healthy alternative?
E-cigarettes are a healthy alternative because they are entirely natural, smell-free, and carcinogen-free. They produce water-based vapor only.
Can I really smoke an e-cigarette anywhere, anytime?
Yes, you can. An e-cigarette produces no smoke and no smell. Thus, they can be enjoyed in almost every public space.
How do e-cigarettes function?
The e-cigarette runs on a USB-charged battery. The "smoking" process begins by the user sucking on the mouthpiece. A lithium ion battery awakens, heating the liquid solution contained within the mouthpiece, and releasing a liquid vapor "smoke".
What are the benefits in smoking an e-cigarette over a regular cigarette?
Unlike regular cigarettes which contain tobacco and produce tar and carcinogens, e-cigarettes are a perfect healthy alternative to tobacco-based products. They create only a natural water-based vapor and produce no smoke.
What does the health industry say about nicotine-free e-cigarettes?
The WHO (World Health Organization) calls e-cigarettes an ideal form of nicotine replacement therapy. This is since they lack the addiction-causing nicotine, yet provide smokers the pleasure of the smoking experience that they crave.
How long does an e-cigarette battery last?
An e-cigarette battery can last up to 24-hours. Charging an e-cigarette battery takes around 2-3 hours.
How frequently must I refill the cartridges?
When you notice water vapor volume lessening, it is either time to refill the cartridge, or to recharge the battery. Both are dependant upon the rate at which you smoke.
Is shipping perfumes and cosmetics merchandise by international mail legal?
Yes, it is, but there are size and weight standards which must be followed.
How long will it take for me to get my order in the mail?
It will arrive within 10 to 21business days.
How will I receive my order?
It will come to you by registered mail. You will have to sign upon delivery.
How much do shipment and delivery cost?
They are both part of your total charges. On cigarette and tobacco items, shipment is FREE.
When I receive my order, should I expect to be charged a duty tax?
No, you shouldn't. Should this occur, however, you can either pay it and accept the order; or refuse to pay and have the shipment sent back to us. Once we receive it, we will credit you with a full refund on the purchase price.
I ordered several items, but have only received one. Where are the rest?
We ship orders of multiple items in several packages. This is to avoid duty taxes which may be added to large value / sized packages. You shoule receive the entirety of your order within ten business days of the first shipment.
Why have you not replied to the email I sent you through the "Contact Us" form I filled out on your site?
Your ISP or e-mail client may be the culprit. Check that our mails to you are not being blocked. We reply to every email or "Contact Us" form we receive, so this is the logical cause for your not receiving a reply.
How can I pay?
All major credit cards; E-Check; and bank wire transfers.
How do I track my order status?
When your order is complete we will send you an email summarizing the order and listing a tracking number. You can enter our website and follow the progress of your order with this number.
Are charge backs okay?
No, charge backs are unacceptable. If there is a problem with a shipment, we will either give you a refund, or reship it. We will ban from our sites any customer who attempts a charge back, and we will relay this customer's credit card information to processing agencies as well.
